Shipping policy
Shipping Policy for KOBRA FLEETWORKS LLC
Thank you for visiting and shopping at KOBRA FLEETWORKS LLC. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy (United States)
Processing Time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or any unexpected delays, we will communicate these delays to you promptly via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping typically takes 5-10 business days depending on your location. Expedited and priority shipping options may be available at an additional cost.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Taxes and Duties
Since all shipments are domestic within the United States, taxes will be calculated and applied at checkout. There are no additional customs, duties, or import fees for domestic orders.
Lost, Stolen, or Damaged Packages
Lost or Stolen Packages: KOBRA FLEETWORKS is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information shows that your package was delivered, but you cannot locate it, please contact the shipping carrier directly.
Damaged Packages: If your package arrives damaged in transit, please contact us at kobrafleetworks@outlook.com within 7 days of receiving your order. Include your order number and photos of the damaged item(s), and we will work with you to resolve the issue.
Shipping to P.O. Boxes or APO/FPO Addresses
We currently ship to P.O. Boxes and APO/FPO addresses using standard shipping methods. Please allow additional time for delivery.
Address Changes
If you need to update your shipping address after placing an order, contact us immediately at kobrafleetworks@outlook.com. Address changes are only possible before the order is shipped.
Contact Information
If you have any questions or concerns about our shipping policies, please reach out to us at:
Email: kobrafleetworks@outlook.com
Phone: (512) 387-1771
International Shipping Policy
Processing Time
All international orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we encounter high order volumes or unexpected delays, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your international order will be calculated and displayed at checkout. Delivery times can vary significantly based on the destination country, customs, and local postal services. Typically, international shipping can take 10-30 business days or more.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, including your tracking number(s). Tracking information might not be available in all countries or might update less frequently than domestic shipments.
Shipping Destinations
We currently ship to select international destinations. Please check our shipping options at checkout to confirm if your country is included. We are continually working to expand our international shipping capabilities.
Taxes, Duties, and Customs
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please be aware that these additional fees can vary widely from country to country, and we have no control over them. We advise contacting your local customs office for more specific information. The threshold for duty-free imports can differ; however, some countries might allow small value items to be imported without additional charges.
Lost, Stolen, or Damaged Packages
Lost or Stolen Packages: Once the package leaves the United States, KOBRA FLEETWORKS is not responsible for packages lost or stolen in transit. Please work with your local postal service if your tracking shows the package was delivered but you cannot find it.
Damaged Packages: If your package arrives damaged, contact us at kobrafleetworks@outlook.com within 7 days of receipt. Include your order number and photos of the damaged item(s) for issue resolution.
Shipping to P.O. Boxes or APO/FPO Addresses
International shipping to P.O. Boxes or APO/FPO addresses might not be available for all countries. Please check at checkout or contact us for confirmation.
Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at kobrafleetworks@outlook.com. Address changes are only possible before the order is shipped.
Thank you for shopping with KOBRA FLEETWORKS LLC!
