Refund policy
Refund and Return Policy
At KOBRA FLEETWORKS, all sales are final at this time. As a new company, we are unable to offer refunds or returns. However, we are committed to ensuring you receive your order as expected.
Lost, Stolen, or Damaged Packages
- Lost or Stolen Packages: KOBRA FLEETWORKS is not responsible for packages lost or stolen in transit once they leave the United States. If your tracking information indicates that your package has been delivered but you cannot locate it, please contact your local postal service for assistance.
- Damaged Packages: If your package arrives damaged, contact us at kobrafleetworks@outlook.com within 7 days of receipt. Include your order number and photos of the damaged item(s), and we will work with you to resolve the issue promptly.
Thank you for your understanding as we grow our business. In the future, we plan to implement a more comprehensive return policy to better serve our customers.
Digital software products
Kobra Digital Rain Screen Saver is delivered electronically as downloadable
software. Nothing is shipped for this product. Before purchasing, customers
should review the published system requirements and compatibility information.
Except where applicable law requires otherwise, a digital-software purchase is
final after the download has been delivered or accessed. If a download link
fails, the delivered file is corrupted, a duplicate purchase occurs, or the
signed installer does not match the publisher and verification information
shown on the product page, contact Kobra Fleetworks at
kobrafleetworks@outlook.com with the order number. We will investigate and, as
appropriate, provide replacement access, technical assistance, or another
remedy available under this policy or applicable law.
This policy does not exclude or limit any mandatory consumer right or remedy.
Depending on the customer's location, those rights can include rights concerning
digital-content conformity, required updates, repair, replacement, price
reduction, termination, refund, or withdrawal.
Where an applicable withdrawal period exists, immediate digital delivery and
any resulting loss of the withdrawal right require the customer's separate
prior express consent and acknowledgment, together with confirmation on a
durable medium where required. Accepting the software EULA by itself does not
waive a statutory withdrawal right.
If a refund, withdrawal, cancellation, chargeback, or payment reversal ends the
purchase entitlement, the customer must stop using the software and uninstall
and delete all copies, subject to any non-waivable right under applicable law.
Digital-software support and refund requests:
- Email: kobrafleetworks@outlook.com
- Phone: (512) 387-1771
- Website: https://www.kobrafleetworks.com
